How Do I Delete My Cloud and My Account?

factro clouds and accounts

factro distinguishes between “clouds” and “accounts”:

• A factro account is the personal account of a user, characterized by a registered email address as username, as well as a self-selected password.
• A factro cloud is an autonomous, cohesive area in which multiple accounts can work together on projects and tasks.

In the simplest case, an account can only be an invited member in one (or more) factro cloud(s), but can also create clouds itself and invite others to work in the cloud.

If you have created one or more factro cloud(s) and want to delete your account, you have to delete your own cloud(s) first.

Delete a factro cloud

To delete a factro cloud, the following requirements have to be met:

• You are the cloud owner and have admin rights
• The cloud is not associated with an active tariff (Team, Business or Professional Cloud)

How to delete a cloud:

1. Log into https://cloud.factro.com with your email address and your password.
2. Click on your name and then on “Personal Settings”. You will get to your account. Click the button “To cloud management”.



3. In the cloud management, the individual clouds in which you are active with your current account are displayed as tiles. As the cloud owner, you can delete the cloud, under the above-mentioned conditions, by clicking on “Cloud löschen” (delete cloud) in the respective tile.



4. Confirm the security query by entering your password. The cloud will be deactivated, which means access to this cloud is no longer possible.

Within a safety period of 4 weeks, you can contact us, and we can reactivate the cloud (free of charge). After this period, the cloud will be automatically deleted and can not be restored. If you want to delete the cloud immediately without the safety period, please contact the support at support@factro.de.

Delete a factro account

To delete a factro cloud, the following requirements have to be met:

• The account must no longer have its own active factro clouds.
• The account must not be an invited and active employee in a third party cloud.

How to delete an account:

1. Log into https://cloud.factro.com with your email address and your password.
2. Click on “Personal Settings” and you can access the account information.
3. Click on “To account management”.



4. Then select the button “Account löschen” (delete account).



5. Confirm the following security query. You will receive an opt-out email to your registered email address. With a click on the click in the mail, your account will be deactivated and scheduled for deletion.

The actual deletion of all account data takes place in automated nightly processes, which is why it is possible that you will still receive emails from us shortly after the deactivation. If this happens more than 24 hours after deletion of your account, please inform us at support@factro.de.